Terms of Service

Welcome to Pizzapizza!

Welcome to Pizzapizza Express Toronto, your trusted partner for delicious pizza pizza delivery across Toronto and surrounding areas. These Terms of Service ("Terms") govern your use of our website at https://pizzplizza.com and all related pizza pizza order services provided by Pizzapizza Express Toronto.

By accessing our website, placing a pizza pizza delivery order, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services. We recommend reading these Terms carefully before placing your first pizza pizza order.

Service Description

Our Pizza Pizza Delivery Services

Pizzapizza Express Toronto operates a comprehensive pizza pizza delivery service throughout Toronto, M5V 2T6, and neighboring communities. Our services include online pizza pizza order placement, telephone ordering, real-time order tracking, and prompt delivery to your specified location.

We specialize in authentic pizza pizza delivery, offering a wide variety of pizzas, sides, beverages, and desserts. Our menu features traditional favorites and innovative creations, all prepared with fresh ingredients and delivered hot to your door.

Service Availability

Our pizza pizza delivery service operates seven days a week, with varying hours depending on location and demand. Standard operating hours are:

• Monday - Thursday: 11:00 AM - 11:00 PM
• Friday - Saturday: 11:00 AM - 1:00 AM
• Sunday: 12:00 PM - 10:00 PM

Please note that hours may vary during holidays, special events, or due to unforeseen circumstances. We reserve the right to modify our operating hours with or without notice. Always check our website or contact us at 416-555-1212 for current availability.

Delivery Areas

Our pizza pizza delivery service covers most areas within Toronto and select surrounding neighborhoods. Delivery availability depends on distance from our location at 123 Main Street, Toronto, M5V 2T6, Canada. Minimum order requirements may apply for certain delivery zones.

Ordering and Payment Terms

Placing Your Pizza Pizza Order

You may place a pizza pizza order through our website at https://pizzplizza.com, by telephone at 416-555-1212, or through authorized third-party delivery platforms. When placing an order, you must provide accurate and complete information, including:

• Full name and contact telephone number
• Complete delivery address with apartment or unit number if applicable
• Specific delivery instructions or preferences
• Valid payment information
• Any dietary restrictions or special requests

Order Confirmation

Upon successful placement of your pizza pizza delivery order, you will receive an order confirmation via email to the address provided. This confirmation will include your order number, itemized list of products, total amount charged, estimated delivery time, and contact information for our restaurant.

Please review your order confirmation immediately upon receipt. If you notice any errors or discrepancies, contact us immediately at info@pizzplizza.com or call 416-555-1212. We cannot guarantee changes to orders already in preparation.

Payment Methods and Processing

Pizzapizza accepts the following payment methods for pizza pizza order transactions:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Cash on delivery (subject to availability)
• Digital payment platforms (Apple Pay, Google Pay)
• Gift cards and promotional vouchers

All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. Payment is processed at the time of order placement for online and card transactions. For cash on delivery orders, payment is collected by our delivery driver upon arrival.

Pricing and Fees

Menu prices are subject to change without notice. The prices displayed at the time of your pizza pizza order placement are the prices you will be charged. Additional fees may apply, including:

• Delivery Fee: A standard delivery fee based on distance and location
• Service Fee: A small service fee for online pizza pizza order processing
• Small Order Fee: Applied to orders below minimum threshold
• Peak Hour Surcharge: May apply during high-demand periods

Cancellations and Refunds

Order Cancellation Policy

We understand that circumstances change. You may cancel your pizza pizza order under the following conditions:

• Before Preparation: Orders can be cancelled free of charge if we have not yet begun preparing your food. Contact us immediately at 416-555-1212.
• During Preparation: Once preparation has begun, cancellations may be subject to a partial charge to cover food costs and preparation time.
• After Dispatch: Orders cannot be cancelled once our delivery driver has left the restaurant with your pizza pizza delivery.

Refund Policy

Pizzapizza Express Toronto is committed to customer satisfaction. We offer refunds or credits under the following circumstances:

• Incorrect items delivered or missing items from your pizza pizza order
• Food quality issues (cold, undercooked, or not meeting our standards)
• Significant delivery delays beyond our estimated time without prior notification
• Order cancellation before preparation begins
• Duplicate charges or payment processing errors

To request a refund, contact us within 24 hours of delivery at info@pizzplizza.com or call 416-555-1212. Please provide your order number, description of the issue, and photographic evidence if applicable. Refunds are processed within 5-7 business days to the original payment method.

Quality Guarantee

We take pride in every pizza pizza delivery we make. If you are not completely satisfied with your order, we will work with you to make it right. This may include a replacement order, partial refund, or credit toward a future pizza pizza order, at our discretion.

Delivery Terms and Conditions

Delivery Process

Our pizza pizza delivery service follows a carefully managed process to ensure your order arrives fresh and hot:

1. Order Preparation: Your pizza pizza order is prepared by our experienced kitchen staff using fresh ingredients and traditional methods.
2. Quality Check: Each order undergoes a quality inspection before packaging to ensure it meets our high standards.
3. Dispatch: Your order is assigned to a delivery driver and dispatched with appropriate thermal packaging.
4. Delivery: Our driver delivers your pizza pizza order to the specified address, following all traffic laws and safety protocols.
5. Confirmation: Delivery is confirmed upon handoff to the customer or authorized recipient.

Delivery Timeframes

Standard delivery time for pizza pizza delivery is 45-60 minutes from order confirmation. Factors that may affect delivery time include:

• Distance from our location at 123 Main Street, Toronto, M5V 2T6
• Current order volume and kitchen capacity
• Weather conditions and traffic patterns
• Special preparation requirements or custom orders
• Delivery address accessibility and parking availability

Delivery Requirements

To ensure successful pizza pizza delivery, please ensure:

• Someone is available at the delivery address to receive the order
• The delivery address is accurate and includes all necessary details
• Building access codes or gate codes are provided if applicable
• Contact phone number is active and monitored
• Payment is ready if paying cash on delivery

Failed Delivery Attempts

If our delivery driver is unable to complete delivery due to incorrect address, no answer, or inaccessibility, we will attempt to contact you using the phone number provided. If we cannot reach you within 10 minutes, the order may be returned to our restaurant. In such cases, you may be charged for the order and delivery fee, and a redelivery fee may apply for subsequent delivery attempts.

User Accounts and Security

Account Creation

Creating an account on https://pizzplizza.com enhances your pizza pizza order experience by saving your delivery addresses, payment methods, and order history. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

Account Security

You are responsible for maintaining the confidentiality of your account credentials. Pizzapizza Express Toronto will never ask for your password via email or phone. If you suspect unauthorized access to your account, change your password immediately and contact us at info@pizzplizza.com.

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our pizza pizza delivery service. You may close your account at any time by contacting customer service. Upon account closure, you will lose access to saved information, order history, and any unused credits or promotional offers.

Intellectual Property Rights

Website Content and Trademarks

All content on https://pizzplizza.com, including but not limited to text, graphics, logos, images, menu descriptions, photographs, and software, is the property of Pizzapizza Express Toronto or its content suppliers and is protected by Canadian and international copyright laws.

The Pizzapizza name, logo, and all related marks are trademarks of Pizzapizza Express Toronto. You may not use these trademarks without our prior written permission. Unauthorized use may violate copyright, trademark, and other applicable laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to placing pizza pizza orders. This license does not include:

• Resale or commercial use of our website or its contents
• Collection and use of product listings or descriptions
• Derivative use of our website or its contents
• Downloading or copying of account information for the benefit of another merchant
• Use of data mining, robots, or similar data gathering and extraction tools

User-Generated Content

If you submit reviews, comments, photos, or other content to our website, you grant Pizzapizza Express Toronto a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes. You represent that you own or have the necessary rights to any content you submit.

Limitation of Liability

Service Disclaimers

Pizzapizza Express Toronto provides pizza pizza delivery services on an "as is" and "as available" basis. While we strive for excellence, we make no warranties or representations about the accuracy, reliability, or availability of our services. We do not guarantee that:

• Our website will be uninterrupted, secure, or error-free
• Delivery times will always meet estimates
• All menu items will always be available
• Our services will meet your specific requirements
• Any errors or defects will be corrected immediately

Liability Limitations

To the maximum extent permitted by law, Pizzapizza Express Toronto shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our pizza pizza delivery service, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage (except where caused by our negligence)
• Emotional distress or inconvenience
• Third-party claims or actions

Our total liability for any claim arising from your pizza pizza order shall not exceed the amount you paid for that specific order.

Food Allergies and Dietary Restrictions

While we make every effort to accommodate dietary restrictions and allergies, we cannot guarantee that our products are completely free from allergens. Our kitchen handles common allergens including wheat, dairy, eggs, soy, nuts, and shellfish. Cross-contamination may occur despite our best efforts.

Force Majeure

Pizzapizza Express Toronto shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, power outages, labor disputes, government actions, pandemics, or other force majeure events.

Dispute Resolution

Informal Resolution

If you have any concerns or disputes regarding your pizza pizza delivery or our services, we encourage you to contact us first to seek an informal resolution. Most issues can be resolved quickly through direct communication with our customer service team at 416-555-1212 or info@pizzplizza.com.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts located in Toronto, Ontario.

Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our pizza pizza order services that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration Act of Ontario. The arbitration shall take place in Toronto, Ontario, and shall be conducted in English.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

General Provisions

Modifications to Terms

Pizzapizza Express Toronto reserves the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our pizza pizza delivery service after such modifications constitutes your acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Pizzapizza Express Toronto regarding your use of our pizza pizza order services.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Pizzapizza Express Toronto.

Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms to any affiliate or successor entity without restriction.

Contact for Legal Notices

All legal notices, requests, and correspondence regarding these Terms should be sent to:

Pizzapizza Express Toronto
Legal Department
123 Main Street
Toronto, M5V 2T6, Canada
Email: info@pizzplizza.com

Promotional Offers and Loyalty Programs

Promotional Terms

From time to time, Pizzapizza Express Toronto may offer promotional discounts, coupons, or special offers for pizza pizza delivery. All promotional offers are subject to specific terms and conditions, including:

• Validity periods and expiration dates
• Minimum order requirements
• Restrictions on combining multiple offers
• Limitations on eligible menu items
• Geographic restrictions
• One-time use limitations

We reserve the right to modify, suspend, or terminate any promotional offer at any time without prior notice. Promotional codes cannot be redeemed for cash and have no cash value.

Loyalty Program

Our loyalty program rewards frequent customers with points for each pizza pizza order. Points can be redeemed for discounts, free items, or special perks. Loyalty program terms include:

• Points are earned on qualifying purchases only
• Points expire after 12 months of account inactivity
• Points cannot be transferred between accounts
• We reserve the right to adjust point values or redemption rates
• Fraudulent activity may result in forfeiture of points and account termination

Age Restrictions and Alcohol Policy

Minimum Age Requirements

You must be at least 18 years of age to place a pizza pizza order through our website or services. By using our services, you represent and warrant that you meet this age requirement.

Alcohol Delivery Policy

If we offer alcoholic beverages for delivery, the following additional terms apply:

• You must be 19 years of age or older to order alcohol in Ontario
• Valid government-issued photo identification must be presented upon delivery
• We reserve the right to refuse alcohol delivery if proper ID cannot be verified
• Alcohol cannot be left unattended or delivered to visibly intoxicated persons
• Alcohol orders may be subject to quantity limitations

Pizzapizza Express Toronto complies with all applicable laws and regulations regarding the sale and delivery of alcoholic beverages in Ontario, Canada.

Environmental Responsibility

Sustainable Practices

Pizzapizza Express Toronto is committed to environmental sustainability in our pizza pizza delivery operations. We strive to minimize our environmental impact through:

• Use of recyclable and compostable packaging materials
• Energy-efficient kitchen equipment and delivery vehicles
• Waste reduction and recycling programs
• Sourcing ingredients from local and sustainable suppliers when possible
• Continuous improvement of our environmental practices

Packaging Disposal

We encourage customers to recycle pizza boxes, containers, and other packaging materials according to local recycling guidelines. Please check with your local waste management authority for specific recycling instructions in your area.

Accessibility Commitment

Website Accessibility

Pizzapizza Express Toronto is committed to ensuring that our website at https://pizzplizza.com is accessible to all users, including those with disabilities. We strive to comply with Web Content Accessibility Guidelines (WCAG) and continuously work to improve the accessibility of our pizza pizza order platform.

Accommodation Requests

If you require assistance with placing a pizza pizza delivery order or accessing our services due to a disability, please contact us at 416-555-1212 or info@pizzplizza.com. We will work with you to provide reasonable accommodations to ensure you can enjoy our services.

Feedback

We welcome feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please let us know so we can address them promptly.