Privacy Policy
Your Privacy Matters to Us!
Introduction
Welcome to Pizzapizza Express Toronto! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pizzplizza.com, use our pizza pizza delivery services, or place a pizza pizza order with us.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our pizzapizza delivery service, including:
Personal Information
When you place a pizza pizza order or create an account with us, we may collect the following personal information:
- Full name and contact information (email address, phone number)
- Delivery address and billing address
- Payment card information (processed securely through our payment processors)
- Order history and preferences
- Account login credentials
- Date of birth (for promotional offers and age verification)
Automatically Collected Information
When you access our website or mobile application, we automatically collect certain information about your device and usage patterns:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our website
- Referring website addresses
- Click patterns and navigation paths
- Cookies and similar tracking technologies
Location Information
With your permission, we may collect precise location data from your mobile device to provide accurate pizza pizza delivery services, estimate delivery times, and show nearby restaurant locations.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our pizzapizza services:
Processing and fulfilling your pizza pizza order, managing your account, and providing customer support.
| Purpose | Description |
|---|---|
| Order Processing | To process your pizza pizza delivery orders, arrange delivery, and send order confirmations |
| Payment Processing | To process payments securely and prevent fraudulent transactions |
| Customer Service | To respond to your inquiries, provide support, and resolve issues |
| Marketing Communications | To send promotional offers, newsletters, and updates about our services (with your consent) |
| Service Improvement | To analyze usage patterns and improve our website, menu, and delivery services |
| Legal Compliance | To comply with legal obligations and protect our rights |
Personalization and Recommendations
We use your order history and preferences to provide personalized recommendations, suggest menu items you might enjoy, and remember your favorite pizzapizza orders for faster checkout.
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business and delivering pizza pizza delivery services:
- Payment processors for secure transaction handling
- Delivery partners and logistics providers
- Cloud hosting and data storage services
- Marketing and analytics platforms
- Customer support software providers
- Email and SMS communication services
All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.
Legal Requirements
We may disclose your information when required by law, such as:
- In response to court orders, subpoenas, or legal processes
- To comply with government regulations and reporting requirements
- To protect our rights, property, or safety, or that of our users
- To investigate fraud, security issues, or violations of our terms
- In connection with business transfers or mergers
With Your Consent
We may share your information with other parties when you explicitly consent to such sharing, such as when participating in promotional campaigns or third-party loyalty programs.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption: All sensitive data is encrypted during transmission using SSL/TLS technology
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal information
- Regular Audits: We conduct regular security assessments and vulnerability testing
- Payment Security: We comply with PCI DSS standards for payment card processing
- Employee Training: Our staff receives regular training on data protection practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest security standards.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and improve our pizzapizza services.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality and pizza pizza order processing | Session |
| Performance Cookies | Help us understand how visitors use our website | 1-2 years |
| Functionality Cookies | Remember your preferences and settings | 1 year |
| Marketing Cookies | Deliver relevant advertisements and track campaign effectiveness | 1-2 years |
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect the functionality of our website and your ability to place pizza pizza delivery orders.
Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these rights may include:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy of your data in a portable format.
Correction and Update
You can request corrections to any inaccurate or incomplete personal information. You can also update your account information directly through your pizzapizza account settings.
Deletion
You may request deletion of your personal information, subject to certain legal exceptions. Please note that we may need to retain certain information for legal or operational purposes.
Opt-Out Rights
- Marketing Communications: Unsubscribe from promotional emails using the link in each message
- SMS Messages: Reply STOP to opt out of text message promotions
- Targeted Advertising: Adjust your cookie preferences or use browser settings
- Location Tracking: Disable location services in your device settings
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Children's Privacy
Our pizzapizza services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.
For users between 13 and 18 years of age, we recommend that parents or guardians supervise their online activities and pizza pizza order placements.
Third-Party Links
Our website may contain links to third-party websites, including payment processors, social media platforms, and partner services. This Privacy Policy applies only to our website and services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
When you click on third-party links or use third-party services through our website, those parties may collect information about you. Their use of your information is governed by their own privacy policies.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account Information: Retained while your account is active and for 3 years after account closure
- Order History: Retained for 7 years for accounting and legal purposes
- Payment Information: Tokenized and retained according to payment processor requirements
- Marketing Data: Retained until you opt out or for 2 years of inactivity
- Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal policies.
International Data Transfers
Pizzapizza Express Toronto operates primarily in Canada. However, some of our service providers may be located in other countries, including the United States. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.
We comply with applicable data protection laws regarding international transfers, including:
- Using standard contractual clauses approved by regulatory authorities
- Ensuring service providers maintain adequate data protection standards
- Implementing technical and organizational security measures
- Obtaining your consent when required by law
By using our pizza pizza delivery services, you acknowledge and consent to the transfer of your information to countries outside your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website
- Notify you via email if the changes are significant
- Provide notice through our website or mobile application
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our pizzapizza services after changes are posted constitutes your acceptance of the revised policy.
If you do not agree with any changes, you may close your account and discontinue using our services.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
To exercise these rights, please contact us at info@pizzplizza.com or call 416-555-1212. We will verify your identity before processing your request.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Pizzapizza Express Toronto
123 Main Street, Toronto, M5V 2T6, Canada
We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.
