Online Ordering & Delivery Guide

Welcome to the ultimate guide for ordering from Pizza Pizza! Whether you're craving a classic pepperoni or want to create your own custom masterpiece, our online ordering system makes it easier than ever to get hot, delicious pizza delivered right to your door. In this comprehensive guide, we'll walk you through everything you need to know about placing orders, tracking deliveries, and making the most of our convenient delivery service.

Since launching our digital ordering platform, we've revolutionized the way Canadians enjoy their favorite pizzas. Our system combines cutting-edge technology with the warm, nostalgic service you'd expect from a classic diner. From the moment you open our website or mobile app, you're transported to a simpler time while enjoying all the conveniences of modern technology.

This guide covers everything from creating your first order to understanding our delivery zones, tracking your pizza in real-time, and scheduling deliveries for maximum convenience. Let's dive into the delicious details!

Getting Started with Online Ordering

Ordering from Pizza Pizza has never been easier! Our online ordering system is designed to be intuitive and user-friendly, whether you're a tech-savvy millennial or prefer the simplicity of classic design. You can access our ordering platform through two convenient methods: our full-featured website or our mobile app, available for both iOS and Android devices.

To get started, simply visit our website or download the Pizza Pizza app from your device's app store. The first time you order, you'll be prompted to create an account, which takes less than two minutes. Creating an account allows you to save your favorite orders, store multiple delivery addresses, and track your order history. Don't worry – we take your privacy seriously and never share your information with third parties.

Once you're logged in, you'll be greeted by our retro-inspired interface that combines nostalgic charm with modern functionality. The homepage features our most popular pizzas, current promotions, and quick access to your previous orders. If you're in a hurry, you can reorder your last pizza with just two taps or clicks!

Our system automatically detects your location to show you the nearest Pizza Pizza location and confirm that you're within our delivery zone. If you're ordering from a new address, simply enter it in the delivery address field, and we'll let you know if delivery is available in your area.

Customizing Your Perfect Pizza

One of the best features of our online ordering system is the ability to customize your pizza exactly the way you want it. Our pizza builder interface is designed to be fun and interactive, letting you see your creation come to life as you add each topping. Start by selecting your size – we offer personal (10"), medium (12"), large (14"), and extra-large (16") pizzas to satisfy any appetite.

Next, choose your crust style. We offer classic hand-tossed, thin and crispy, thick and fluffy, whole wheat, and our signature stuffed crust. Each option is clearly described with mouth-watering details to help you make the perfect choice. Our system even remembers your preferences, so your favorite crust style will be pre-selected on future orders.

The sauce selection comes next – choose from our traditional tomato sauce, creamy garlic white sauce, tangy BBQ sauce, or spicy buffalo sauce. You can even request extra sauce or light sauce to suit your taste. Then comes the fun part: toppings! We offer over 25 different toppings, from classic pepperoni and Italian sausage to gourmet options like sun-dried tomatoes, artichoke hearts, and feta cheese.

Our interface allows you to add toppings to the whole pizza or split them between halves, perfect for sharing with someone who has different preferences. You can also specify the amount of each topping – light, regular, or extra. The system automatically calculates the price as you build, so there are no surprises at checkout.

Don't forget to add sides! Our online menu includes garlic bread, chicken wings, salads, and desserts. Many customers love pairing their pizza with our famous garlic dipping sauce or trying our cinnamon sticks for a sweet finish to their meal.

Understanding Our Delivery Zones

Pizza Pizza proudly serves communities across Canada with an extensive network of delivery zones. Our delivery areas are carefully planned to ensure that every pizza arrives hot and fresh, maintaining the quality you expect from us. When you enter your delivery address in our system, we automatically determine which Pizza Pizza location will serve you and confirm that you're within our delivery radius.

Most of our locations deliver within a 5-kilometer radius, though this can vary based on local traffic patterns and neighborhood layouts. Urban locations typically have smaller delivery zones due to higher density, while suburban locations may cover larger geographic areas. Our system uses advanced mapping technology to calculate the most efficient delivery routes, ensuring your pizza arrives as quickly as possible.

If you're located near the boundary of a delivery zone, don't worry – our system will automatically assign your order to the closest location that can serve you. In some cases, you might be within range of multiple Pizza Pizza locations. When this happens, you can choose which location you'd like to order from, though we recommend going with the suggested location for the fastest delivery time.

We're constantly expanding our delivery zones and opening new locations to serve more communities. If you're currently outside our delivery area, check back regularly – we might be coming to your neighborhood soon! You can also sign up for notifications to be alerted when delivery becomes available in your area.

Estimated Delivery Times

At Pizza Pizza, we understand that when you're hungry, every minute counts. That's why we've optimized our operations to provide fast, reliable delivery times without compromising on quality. Our standard delivery time is 30-45 minutes from the moment you place your order, though this can vary based on several factors including time of day, weather conditions, and order volume.

When you place an order through our website or app, you'll receive an estimated delivery time before you complete your purchase. This estimate is calculated in real-time based on current kitchen capacity, number of active deliveries, and your distance from the restaurant. During peak hours (typically Friday and Saturday evenings, and Sunday afternoons), delivery times may extend to 45-60 minutes.

We've implemented several features to help manage delivery times effectively. Our kitchen display system prioritizes orders to ensure efficient preparation, while our delivery routing software optimizes driver routes to minimize travel time. During busy periods, we bring in additional staff to maintain our service standards and keep delivery times as short as possible.

Weather can impact delivery times, especially during Canadian winters. Heavy snow, ice storms, or severe weather may add 10-15 minutes to normal delivery times as our drivers prioritize safety. We'll always update you with revised estimates if weather conditions affect your delivery, and we appreciate your patience during challenging conditions.

If you need your pizza at a specific time, we offer scheduled delivery options. You can place your order hours or even days in advance and select a preferred delivery window. This is perfect for parties, meetings, or any occasion where timing is crucial. Our system will ensure your order is prepared and delivered within your specified timeframe.

Real-Time Order Tracking

One of the most popular features of our online ordering system is real-time order tracking. From the moment you place your order until it arrives at your door, you can follow every step of the journey. Our tracking system provides transparency and peace of mind, letting you know exactly when to expect your delicious pizza delivery.

The tracking process begins immediately after you complete your order. You'll receive a confirmation notification showing that your order has been received and is being prepared. The first stage is "Order Received," where our kitchen team reviews your order and begins gathering ingredients. This typically takes 2-3 minutes as we ensure everything is ready for preparation.

Next, your order moves to "Preparation" status. This is when our skilled pizza makers hand-stretch your dough, spread the sauce, add your chosen toppings, and slide your pizza into our ovens. You can watch the progress bar fill up as your pizza bakes to perfection. Our ovens are calibrated to cook pizzas at the optimal temperature, ensuring a crispy crust and perfectly melted cheese every time.

Once your pizza is ready, the status changes to "Quality Check." Our team inspects every pizza before it leaves the kitchen, ensuring it meets our high standards. We check that toppings are distributed evenly, the cheese is melted perfectly, and the crust is golden brown. Only pizzas that pass our quality standards make it into the delivery bag.

The most exciting stage is "Out for Delivery." At this point, your pizza is in the hands of one of our trusted delivery drivers, and you can track their progress on a live map. The map shows your driver's current location and estimated arrival time, which updates automatically as they navigate to your address. You'll receive a notification when your driver is approximately 5 minutes away, giving you time to get ready to receive your order.

All tracking updates are available through both our website and mobile app. You'll also receive SMS notifications at key stages if you've opted in for text updates. This multi-channel approach ensures you're always informed about your order status, whether you're actively watching the app or going about your day.

Ordering Through Our Mobile App

The Pizza Pizza mobile app takes convenience to the next level, putting the power to order your favorite pizzas right in your pocket. Available for free on both iOS and Android devices, our app combines the nostalgic charm of our brand with cutting-edge mobile technology. The app has been downloaded over 500,000 times and maintains a 4.7-star rating across both platforms.

The app offers several advantages over ordering through a web browser. First, it's faster – the app loads instantly and remembers your login credentials, so you can start ordering with just a tap. Your order history, saved addresses, and favorite pizzas are all stored locally on your device, making reordering incredibly quick. Many of our regular customers can complete an order in under 30 seconds using the app's quick reorder feature.

Push notifications are another major benefit of the mobile app. You'll receive instant alerts when your order is confirmed, when it's being prepared, when it's out for delivery, and when your driver is approaching. These notifications work even when the app isn't open, ensuring you never miss an update about your order. You can customize which notifications you receive in the app settings.

The app also includes exclusive features like app-only promotions and deals. We regularly offer special discounts to our mobile users as a thank you for downloading the app. You'll find these deals prominently displayed on the app's home screen, and they're automatically applied at checkout when you order through the app.

Our app's interface is designed with the same retro aesthetic as our website, featuring checkered patterns, vintage color schemes, and classic diner-style navigation. Despite the nostalgic look, the app is built on modern technology that ensures smooth performance, secure transactions, and reliable order processing. Regular updates add new features and improvements based on customer feedback.

Scheduling Deliveries for Your Convenience

Life gets busy, and sometimes you need to plan ahead. That's why Pizza Pizza offers flexible scheduling options that let you order now and receive your delivery later. Whether you're planning a party, organizing a business lunch, or just want to ensure dinner arrives exactly when you need it, our scheduling feature has you covered.

You can schedule deliveries up to seven days in advance through both our website and mobile app. When placing your order, simply select "Schedule for Later" instead of "Deliver Now." You'll then be able to choose your preferred delivery date and time. Our system shows available time slots in 15-minute increments, allowing you to pinpoint exactly when you want your pizza to arrive.

Scheduled orders are particularly popular for office lunches and events. Many businesses use our scheduling feature to ensure pizzas arrive during their lunch break or meeting time. We recommend scheduling orders at least 2 hours in advance for same-day delivery, though you can schedule further ahead if you prefer. For large orders (more than 5 pizzas), we suggest scheduling at least 24 hours in advance to ensure we can accommodate your request.

Once you've scheduled an order, you'll receive a confirmation email with all the details. You can modify or cancel scheduled orders up to 2 hours before the scheduled delivery time through your account dashboard. The system will send you reminder notifications 24 hours before and 1 hour before your scheduled delivery, so you're never caught off guard.

For recurring events, you can save scheduled orders as templates. If you order pizza for your team every Friday, for example, you can set up a recurring order that automatically processes each week. This feature is perfect for regular meetings, weekly family dinners, or any occasion where you want the same order delivered at the same time on a regular basis.

Secure Payment Options

We take payment security seriously at Pizza Pizza. Our online ordering system uses industry-standard encryption to protect your financial information. All payment data is transmitted through secure SSL connections, and we never store your complete credit card information on our servers. Your payment details are tokenized and processed through certified payment gateways that comply with PCI DSS standards.

We accept all major credit cards including Visa, Mastercard, and American Express. You can also pay using debit cards, and we support popular digital payment methods like Apple Pay and Google Pay for even faster checkout. If you prefer, you can still pay with cash upon delivery, though we encourage contactless payment methods for everyone's safety and convenience.

For regular customers, we offer the option to securely save payment methods to your account. This makes future orders even faster – just select your saved payment method and complete your order with a single click. You can manage your saved payment methods at any time through your account settings, adding new cards or removing old ones as needed.

Every transaction generates a detailed receipt that's emailed to you immediately after your order is placed. The receipt includes a complete breakdown of your order, including all items, prices, taxes, delivery fees, and any discounts applied. You can access all your past receipts through your account dashboard, making it easy to track your pizza pizza delivery expenses or submit receipts for reimbursement.

Tips for the Best Ordering Experience

To make the most of your Pizza Pizza online ordering experience, we've compiled some helpful tips and best practices. First, create an account even if you're just ordering once. Having an account makes tracking your order easier and gives you access to exclusive online deals. Plus, if you ever need to contact customer service about an order, having an account makes it much easier for us to help you.

Double-check your delivery address before completing your order. While our system tries to verify addresses automatically, providing complete and accurate information ensures your driver can find you without delays. Include apartment numbers, building names, or any special delivery instructions in the notes field. If you're in a large building or complex, detailed directions can save valuable time.

Take advantage of our deals and promotions section before placing your order. We regularly offer special discounts on pizza pizza delivery orders, combo deals, and seasonal promotions. Sometimes adding an extra item or upgrading your size can actually save you money when combined with the right promotion. Our system will automatically apply the best available discount, but it's worth browsing to see what's available.

If you're ordering for a group, use the "Group Order" feature available in our app. This allows multiple people to add items to the same order from their own devices, making it easy to collect everyone's preferences. The order organizer can set a deadline for submissions and then review and finalize the complete order before checkout.

Finally, don't hesitate to use the special instructions field to communicate any specific requests. Whether you need extra napkins, prefer your pizza cut into squares instead of triangles, or have specific delivery instructions, our team reads every note and does their best to accommodate your requests. Clear communication helps us provide the best possible service.